Call Center Solutions - Ledcor's Canadian Office

Call Center Solutions – Ledcor’s Canadian Office

Ledcor is a large multi-disciplinary construction company with over 4,000 employees in North America. The company was in need of a centralized call center in Canada that could connect to their office in Seattle, WA. Quorum Technologies implemented our Communication and Collaboration Solution allowing Ledcor to manage all sites and agents from a central site in Seattle, which included all of their Canadian Offices. Some custom features such as the “Hoteling” feature, allow multiple Call Center Agents to log into the same device. This solution also allowed Ledcor to have a view of all usage and billing reports in real time, thereby reducing operating costs and allowing for disaster recovery and redundancy.

“Quorum Technologies has provided strategic leadership in the development of our IT infrastructure. We have valued their collaborative and innovative guidance.”

“With Quorum Technologies VOIP system we have connected five offices and 40+ staff. Patients can be connected to the right personal, regardless of the office they call. This has comforted surgery patients and reduced cancelations. We receive more calls successfully with VOIP then with our previous Comcast system resulting in more visits and better patient support.”

“I engaged Quorum and their staff to provide design/build and support services for all network, server, desktop, printing support and IP telephony required to make our facilities operational day one. Currently, Quorum’s staff has been engaged to provide the day-to-day support of the Provation and Experior clinical applications and Stryker devices located in the OR’s. Quorum also provides full support for back office applications including backup and recovery and all other IT services.

Quorum and staff have continually provided excellent service and competitive pricing for our Surgery Centers and I would not hesitate to recommend them to any healthcare organization looking for assistance to design/build state of the art IT healthcare solutions.”

Call Center Solutions – Ledcor’s Canadian Office

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