Sierra Health Case Study

Client: Sierra Health Foundation in Sacramento, CA

Project: Network Infrastructure Upgrade

Background: Sierra Health Foundation needed a secure and reliable network for itself and its tenants at the Non-profit Resource Center. Tenants of the NIC continually had issues with network connection speeds and congestion. SHF wanted a network that would support current technologies such as video conferencing and hosted services.

Challenge:

Two buildings within their campus and each building has three stories
- One of the buildings houses 20 non-profit tenants
Independent networks in each building
Each building had its own routers and unmanaged switches
No standard network equipment
- The cabling distribution was not properly designed
Cabling terminated on the first floor, without extending to the second and third floors.
All of the tenants in the NIC were on the same subnet which posed security risks

Solutions: Quorum provided Sierra Health Foundation with the following improvements:

Fiber connections between two buildings for data, voice and video
Consolidated ISP with a 10Mbps x 10Mbps fiber for both buildings and centrally locate the telecommunications rack. A backup ISP with 50Mbps x 10Mbps was also put in place for redundancy
New cabling infrastructure adhering to the proper standards using a horizontal/vertical cable distribution.
Convert the 2nd and 3rd floor riser closets of 1331 Garden Highway into IDFs to provide a termination point for horizontal cabling
Standardization on the network equipment
An internet-use policy to be put into effect as soon as possible

Results: The introduction of an enterprise-class network and solid network architecture provided significant improvement in the performance and stability of the network for all users.

Each tenant and service provider now resides on a separate VLAN providing a more secure environment
The new infrastructure has allowed Sierra Health Foundation to implement several new technologies including:
- Video Conferencing
- Hosted Exchange
- Hosted VoIP
- Axcient Backup Offsite backup

“Quorum Technologies has provided strategic leadership in the development of our IT infrastructure. We have valued their collaborative and innovative guidance.”

“With Quorum Technologies VOIP system we have connected five offices and 40+ staff. Patients can be connected to the right personal, regardless of the office they call. This has comforted surgery patients and reduced cancelations. We receive more calls successfully with VOIP then with our previous Comcast system resulting in more visits and better patient support.”

“I engaged Quorum and their staff to provide design/build and support services for all network, server, desktop, printing support and IP telephony required to make our facilities operational day one. Currently, Quorum’s staff has been engaged to provide the day-to-day support of the Provation and Experior clinical applications and Stryker devices located in the OR’s. Quorum also provides full support for back office applications including backup and recovery and all other IT services.

Quorum and staff have continually provided excellent service and competitive pricing for our Surgery Centers and I would not hesitate to recommend them to any healthcare organization looking for assistance to design/build state of the art IT healthcare solutions.”

Sierra Health Case Study

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